Refund Policy

Refunds are assessed on a case-by-case basis and depend on the nature of the service, the stage of work, and any costs already incurred. For standard information requests and quotation support, no payment is generally required unless a formal commercial agreement is executed.

Where a paid service or custom engagement has been agreed, any refund eligibility will be determined in accordance with the relevant commercial terms and the work completed at the time of cancellation.

If a project or service engagement is cancelled before work has commenced, we may offer a full or partial refund depending on administrative and planning costs already incurred. Customers are encouraged to contact us promptly to discuss cancellation requests.

For quotation and consultation services that have not yet been formally accepted, no fee is usually applicable unless otherwise stated in a written agreement.

If work has already started, refund eligibility may be reduced to reflect the portion of work completed, time invested, or material or logistical costs already incurred. In such cases, we will communicate the basis of any refund decision clearly and transparently.

Custom engineering support, specification review, or project coordination may be non-refundable once substantial work has been completed, particularly where the request required dedicated engineering or commercial effort.

For equipment supply or project execution, any refund-related concerns will be handled through the applicable purchase order, sales agreement, or service contract. Product-specific return conditions, if any, will be clearly outlined in the relevant documentation.

If a product is supplied incorrectly or materially differs from the agreed specification, we will review the issue and work with the customer to determine an appropriate remedy, which may include replacement, credit, or refund where permitted.

To request a refund or discuss a cancellation, please contact us directly with your enquiry details, the nature of the request, and any relevant purchase or agreement reference. We will review the request promptly and provide a written response outlining the outcome.

Please note that refunds may take time to process depending on the payment method, banking system, and the nature of the transaction.